ACMT Complete

7 Days-$4,800.00

Prerequisites

None.

Please note: In order to receive certification, candidates must pass 2 exams. See Course Outline Tab.

 

  • Course Description
  • Course Outline
  • Schedule

Apple Certified Macintosh Technician Certification

Short Description

Apple Certified Macintosh Technician (ACMT Complete) includes everything a student needs to prepare for Apple certification.  It  verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

Who should Attend

ACMT certification is intended for anyone wishing to become certified to repair and troubleshoot macOS devices.

As a general rule, courses will be offered only when they meet minimum enrollment thresholds. Minimum Enrollment for ACMT Complete course is 4 students

ACMT Lesson Content:

macOS Setup and Maintenance: Participants learn about macOS installation and recovery. Participants identify the hardware and software requirements for installation, discuss the upgrade and preparation process, and explain hard drive formatting and partition types. Participants also identify top troubleshooting issues and discuss builds and using Apple Service Toolkit for troubleshooting macOS build issues.

macOS User Accounts: Participants compare and contrast user account capabilities, add and delete users, and learn about built-in password tools. Participants also discuss keychain passwords and how to resolve keychain password discrepancies.

macOS Security: Participants explore the security and privacy features in macOS.
macOS File System: In this lesson, participants learn about the default file folders created during a macOS installation.

macOS Permissions: Participants identify, describe, and configure different file and folder permissions in macOS. Participants also identify appropriate built-in tools and techniques to help isolate and resolve permissions issues.

Time Machine: Participants describe how to use Time Machine in macOS to create, restore, and manage a secure backup for a customer. Participants use Time Machine and explore its features.

Power Management: Participants discuss and then perform activities involving power management, including identifying resources and best practices for managing power on Mac systems.

macOS Networks: Participants identify how to isolate and resolve environmental, educational, and device issues related to wireless and wired networks. Participants also discuss troubleshooting tools and techniques to use when isolating connection issues related to the Mac. Participants identify different ways to connect to a Mac and to share files, using AirDrop and macOS File Sharing. Participants can configure a bluetooth device in macOS.

macOS Troubleshooting Tools: Participants learn about the troubleshooting tools that are available in macOS. Participants complete mini hands-on labs to practice using various troubleshooting utilities and techniques to resolve issues.

Troubleshooting Startup: Participants are guided through the startup process and challenged with relevant customer scenarios and issues that can occur during startup.

Mac Troubleshooting: Participants learn to use systematic troubleshooting to evaluate,  isolate, and resolve environments, educational, and device issues presented by customers.

Service Guides: Participants identify the components of and proper way to use a service guide.

Mac Diagnostics: Participants identify and use various hardware service diagnostics tools.

Repairing all Macs: Participants identify the various tools and supplies they need to safely service all Mac models. They describe various connector types and determine how to identify and service accidental damage.

Servicing Macs: Participants observe the proper ways to repair various Mac models, and then duplicate those steps themselves.

Service Fundamentals Content

Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam 2017, fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2017 and Apple Certified iOS Technician (ACiT) 2017 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing. This exclusive 2-day class will get you up and running as an iPad repair technician. We start with knowledge, and best practices, all the “stuff” you should know before you take spudger to bezel. Our price includes $150 worth of repair parts and student toolkits. You bring your broken iPad 2, your enthusiasm and prior hardware repair experience. As with all of our classes, this one is leader-led, hands-on, packed with information, and flat-out fun.

What You Will Learn

  • Customer Experience Skills and Managing Customer Expectations
  • Documenting Customer Interactions
  • ESD Precautions
  • Safety First
  • Embedded Battery Safety
  • Introduction to Service Guide
  • Apple ID
  • iOS and macOS Fundamentals
  • Continuity
  • Mail Basics
  • Networking and iCloud Fundamentals
  • Basic Troubleshooting
  • Apple Tv and tvOS
  • HomeKit
  • Apple Watch and WatchOS
  • Apple Pay
  • Determining Warranty Coverage

Day 1

  • Introduction to Mac Hardware
  • macOS Setup and Maintenance
  • macOS User Accounts
  • macOS Security
  • macOS File System
  • macOS Permissions
  • Time Machine
  • Power Management

Day 2

  • macOS Networks
  • macOS Troubleshooting Tools
  • Troubleshooting Startup
  • Service Guides for Mac
  • Mac Diagnostics
  • VMI for Mac
  • Systematic Troubleshooting
  • Repairing all Macs

Day 3

  • Repairing All Macs, continued
  • Servicing iMac, Mac mini, and/or Mac Pro (prioritized by class)

Day 4

  • Servicing macBook Air, macBook and/or macBook Pro (prioritized by class.)
  • Servicing Questions and Review
  • ACMT Exam Review
  • Exam - The Mac Service Certification Exam 

Day 5

  • Welcome to Service Fundamentals
  • Asking Questions
  • Interpersonal Skills
  • Providing Solutions
  • Educational Opportunities
  • Partnering with the Customer
  • Documenting Customer Interactions
  • ESD Precautions
  • Safety First
  • Embedded Battery Safety
  • Introduction to Service Guides

Day 6

  • Apple ID
  • IOS and macOS Fundamentals
  • Continuity
  • Mail Basics
  • Networking Fundamentals
  • iCloud Fundamentals
  • Basic Troubleshooting
  • Diagnostic Fundamentals

Day 7

  • Apple TV and tvOS
  • HomeKit
  • Apple Watch and watchOS
  • Apple Pay
  • Determining Warranty Coverage
  • Service Fundamentals Exam Review
  • Service Fundamentals Exam (SVC-17A)
  • Servicing MacBook Pro 15-inch Lab
  • Review
  • Exam - The Service Fundamentals Exam 

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