El Capitan 101: OS X Support Essentials

3 Days-$1,800.00


Knowledge of OS X and basic computer navigation

  • Course Description
  • Course Outline
  • Schedule

This course provides an in-depth exploration of troubleshooting on OS X El Capitan, 10.11, Support Essentials.  The course gives you a tour of the breadth of OS X El Capitan and the best methods for effectively supporting users of OS X El Capitan systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X— such as teachers and technology specialists who manage networks or computer labs


Part 1: Installation and Configuration • Install OS X El Capitan • Setup and Configuration • OS X Recovery • OS X Software Updates

Part 2: User Accounts • User Accounts • User Home Folders • System Security • Keychain Management

Part 3: File Systems • File Systems and Storage • FileVault • Permissions and Sharing • File System Troubleshooting

Part 4: Data Management • Hidden Items, Shortcuts, and File Archives • System Resources • Metadata and Spotlight • Time Machine

Part 5: Applications and Processes • Application Installation • Document Management • Application Management and Troubleshooting

Part 6: Network Configuration • Network Essentials • Advanced Network Configuration • Network Troubleshooting

Part 7: Network Services • Network Services • Host Sharing and Personal Firewall

Part 8: System Management • Peripherals and Drivers • Print and Scan • System Troubleshooting

There are no classes currently scheduled for this course. Please check back later.

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