ACiT Complete

6 Days-$4,200.00

Prerequisites

Successful completion of APL-SVC-017 Apple Service Fundamentals and associated certification

At least 6-12 months of hands-on computer and/or device repair.

  • Course Description
  • Course Outline
  • Schedule

Course Description Apple Certified iOS Technician and Apple Service Fundamentals

Apple Certified iOS Technician is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Interactive discussions and hands-on exercises guide students through the setup, navigation, features, and associated services of iOS devices. Students also learn how to maintain, troubleshoot, and repair iOS devices. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Who Should Attend

This course is intended for anyone wishing to become certified to repair and troubleshoot iOS devices.

What You Will Learn

  • Introduction to Mobile Hardware
  • iOS Activation and Setup
  • iOS Usage
  • iOS Backup and Syncing
  • IOS Security
  • Service Guides for iOS Devices
  • Diagnostics and Troubleshooting
  • Servicing all iPhones
  • Airport Networks

Course Description Apple Service Fundamentals

Apple Service Fundamentals is a 3-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam 2017, fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2017 and Apple Certified iOS Technician (ACiT) 2017 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing. This exclusive 2-day class will get you up and running as an iPad repair technician. We start with knowledge, and best practices, all the “stuff” you should know before you take spudger to bezel. Our price includes $150 worth of repair parts and student toolkits. You bring your broken iPad 2, your enthusiasm and prior hardware repair experience. As with all of our classes, this one is leader-led, hands-on, packed with information, and flat-out fun.

What You Will Learn

  • Customer Experience Skills and Managing Customer Expectations
  • Documenting Customer Interactions
  • ESD Precautions
  • Safety First
  • Embedded Battery Safety
  • Introduction to Service Guide
  • Apple ID
  • iOS and macOS Fundamentals
  • Continuity
  • Mail Basics
  • Networking and iCloud Fundamentals
  • Basic Troubleshooting
  • Apple Tv and tvOS
  • HomeKit
  • Apple Watch and WatchOS
  • Apple Pay
  • Determining Warranty Coverage

Objectives

Upon completion of the Apple Certified iOS Technician (ACiT) 2017 course, students will be able to:

  • Identify and explore the controls on various iOS devices and practice navigating on them
  • Identify the iOS devices that have Apple-specific components, such as NFC, the Secure Element, the motion coprocessor, and the Taptic Engine
  • Describe various iOS features, including mailboxes and VIPs, audio source on iPhone, alerts and notifications, passcode options, and privacy settings
  • Define and explore iOS services, such as Apple ID and its function within the Apple ecosystem, Find My iPhone, and iCloud and its associated services
  • Describe the steps in the device setup and activation process, including any issues that may arise
  • Describe the benefits of and requirements for iTunes and iCloud backups
  • List common resolutions for battery-related issues
  • Discuss how to use engaging questions to better troubleshoot a customer issue, including appropriate open and closed questions and overall logical question progression
  • Describe how to use the tools and resources that are available to evaluate the device and issue
  • Discuss specific questions that help to identify the problem category of a customer’s issue (educational, environmental, software, or hardware opportunities)
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus

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