Sierra 101 – macOS Sierra Support Essentials 10.12

3 Days-$1,800.00


Knowledge of OS X and basic computer navigation
  • Course Description
  • Course Outline
  • Schedule

macOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration.  Through practical, hands-on lessons, you’ll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to:
• Use macOS Sierra tools and resources to troubleshoot macOS Sierra
• Understand macOS Sierra features and functionality, including how to find more information about macOS Sierra
• Prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Who Should Attend

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X— such as teachers and technology specialists who manage networks or computer labs
  • SPECIAL NOTE: For those with little experience with Mac OS X prior to class, we highly recommend the Sierra 100 class, which immediately precedes each Sierra 101 class to ensure maximum learning potential in the Sierra 101 course.

Part 1 Installation and Configuration: • Install macOS Sierra • Setup and Configuration • Use macOS Recovery • Update macOS Software

Part 2 User Accounts: • Manage User Accounts • Manage User Home Folders • Manage Security and Privacy • Manage User Account Passwords

Part 3 File Systems: • Manage File Systems and Storage • Manage FileVault • Manage Permissions and Sharing • Use Hidden Items, Shortcuts, and File Archives

Part 4 Data Management: • Manage System Resources • Use Metadata and File Search Technologies • Manage Time Machine • Install Applications

Part 5 Applications and Processes: • Manage Documents • Manage and Troubleshoot Applications • Manage Basic Network Settings

Part 6 Network Configuration: • Manage Advanced Network Settings • Troubleshooting Network Issues • Manage Network Services

Part 7 Network Services: • Manage Host Sharing and Personal Firewall • Configuring and Troubleshooting Network Services

Part 8 System Management: • Manage Peripherals and Drivers • Manage Printers and Scanners • Troubleshoot Startup and System Issues • System Troubleshooting


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